MATE

Refund Policy

Effective Date: July 21, 2026 Operated by: MATE Test Team

1. Overview

This Refund Policy defines the refund conditions for paid services of the MATE Marriage Readiness Test (hereinafter "Service"). All payments and refunds are processed through Paddle.com Market Limited (hereinafter "Paddle").

Paddle acts as the Merchant of Record for this Service. Paddle's Buyer Terms and Refund Policy apply to all transactions.

2. 14-Day Right of Withdrawal

Under Paddle's Buyer Terms, you have the right to withdraw from your purchase within 14 days of the transaction date.

However, the right of withdrawal does not apply in the following case:

  • Digital content has been accessed (used): By agreeing at the time of purchase that "your right of withdrawal expires once you access the content," your withdrawal right is waived upon viewing premium content.

Note: Paddle may, at its sole discretion, issue refunds to prevent chargebacks. In such cases, refunds may be processed without separate consent.

3. Refund Conditions

3.1 Single Analysis

| Condition | Refund Eligibility | |-----------|--------------------| | Within 14 days of purchase + premium content not viewed | Full refund available | | Premium content has been viewed at least once | No refund (withdrawal right waived) |

3.2 Couple Analysis

| Condition | Refund Eligibility | |-----------|--------------------| | Within 14 days + neither purchaser nor partner has viewed content | Full refund available | | Either purchaser or partner has viewed content | No refund (withdrawal right waived) |

3.3 Monthly Subscription

| Condition | Refund Eligibility | |-----------|--------------------| | Within 14 days of first payment + content not viewed | Full refund available | | Content viewed or 14 days elapsed | No refund (access continues until end of current cycle) | | Renewal payments | Right of withdrawal applies to first payment only |

4. Content Viewing Criteria

  • "Content viewing" refers to the moment when premium content (additional strengths, watch-out points, conversation questions, personalized advice) is received from the server upon accessing the premium analysis page
  • Content viewing status is determined based on server records (first_viewed_at)
  • Viewing free content (basic results, 1 strength) does not affect refund eligibility

5. Exceptional Full Refunds

Full refunds are provided regardless of content viewing status in the following cases:

  • Duplicate charges due to payment system errors
  • Service outages preventing normal access to premium content
  • Refunds due to service termination

6. How to Request a Refund

6.1 Email Request

Send a request to [email protected] with the following information:

  • Paddle transaction ID (found in your receipt email)
  • Product type purchased (Single / Couple / Subscription)
  • Reason for refund

6.2 Processing Steps

  1. Refund request received (reviewed within 1-3 business days)
  2. Content viewing status verified (based on server records)
  3. If refund conditions are met, refund processed through Paddle
  4. Email notification upon refund completion

6.3 Refund Processing Time

Refunds are processed through Paddle and may take 5-10 business days depending on the payment method.

7. Difference Between Cancellation and Refund

| | Subscription Cancellation | Refund | |--|---------------------------|--------| | Effect | No charges from next billing cycle | Return of current cycle payment | | Current cycle access | Accessible until end of cycle | Access terminated immediately upon refund | | Conditions | None (available anytime) | Within 14 days + content not viewed |

8. Contact

For refund inquiries, please contact:

MATE Test Team — [email protected]