MATE

Refund Policy

Effective Date: July 19, 2026 Operated by: MATE Test Team

1. Overview

This Refund Policy defines the refund conditions for paid services of the MATE Marriage Readiness Test (hereinafter "Service"). All payments and refunds are processed through Paddle.com Market Limited (hereinafter "Paddle").

2. Refund Conditions

2.1 Single Analysis

| Condition | Refund Eligibility | |-----------|--------------------| | Premium content has not been viewed | Full refund available | | Premium content has been viewed at least once | No refund |

2.2 Couple Analysis

| Condition | Refund Eligibility | |-----------|--------------------| | Neither purchaser nor partner has viewed premium content | Full refund available | | Either purchaser or partner has viewed content | No refund |

2.3 Monthly Subscription

| Condition | Refund Eligibility | |-----------|--------------------| | Within 72 hours of current billing cycle start + content not viewed | Full refund available | | After 72 hours or content viewed | No refund (access continues until end of current cycle) |

3. Content Viewing Criteria

  • "Content viewing" refers to the moment when premium content (additional strengths, watch-out points, conversation questions, personalized advice) is received from the server upon accessing the premium analysis page
  • Content viewing status is determined based on server records (first_viewed_at)
  • Viewing free content (basic results, 1 strength) does not affect refund eligibility

4. Exceptional Full Refunds

Full refunds are provided regardless of content viewing status in the following cases:

  • Duplicate charges due to payment system errors
  • Service outages preventing normal access to premium content
  • Refunds due to service termination

5. How to Request a Refund

5.1 Email Request

Send a request to [email protected] with the following information:

  • Paddle transaction ID (found in your receipt email)
  • Product type purchased (Single / Couple / Subscription)
  • Reason for refund

5.2 Processing Steps

  1. Refund request received (reviewed within 1-3 business days)
  2. Content viewing status verified (based on server records)
  3. If refund conditions are met, refund processed through Paddle
  4. Email notification upon refund completion

5.3 Refund Processing Time

Refunds are processed through Paddle and may take 5-10 business days depending on the payment method.

6. Difference Between Cancellation and Refund

| | Subscription Cancellation | Refund | |--|---------------------------|--------| | Effect | No charges from next billing cycle | Return of current cycle payment | | Current cycle access | Accessible until end of cycle | Access terminated immediately upon refund | | Conditions | None (available anytime) | Within 72 hours + content not viewed |

7. Contact

For refund inquiries, please contact:

MATE Test Team — [email protected]